Accessing EUQ using Spam Quarantine Notification Mail

You can access EUQ using the link provided in the Spam Notification mail (with or without authentication).

To access EUQ and view the quarantined messages of the Shared Mailbox using the Spam Notification mail, perform the following steps:

Procedure

Step 1

Click your email quarantine or View All Quarantined Messages link provided in the Spam Quarantine Notification mail.

[When authentication is not required] The Spam Quarantine page displays the quarantined messages of the Primary Mailbox, and the Shared Mailbox is not added. You can also search for any required quarantined messages.

Step 2

[When authentication is not required] Go to step 6 of the procedure.

Step 3

[Applicable for authentication only] Enter your login credentials and authenticate.

The Permission Requested page is displayed. Note that you are prompted to grant access permission rights only for the first time you access EUQ.

Step 4

[Applicable for authentication only] Click Accept to grant the access permission rights to Secure Email and Web Manager to access and view your messages.

The Spam Quarantine page displays the quarantined messages of the Shared Mailbox and Primary mailbox. If you do not have access to the entered Shared Mailbox, an error message is displayed, and the quarantined messages of your Primary Mailbox are displayed.

Step 5

[Applicable for authentication only] Add a Shared Mailbox. See Adding Shared Mailbox to add a Shared Mailbox.

Step 6

Enter the quarantined message in the Search Messages and another random message text box and click Search to search for a particular quarantined message.

The quarantined message that you searched is displayed in the Search Results window.

Step 7

Select the quarantined message of the Shared Mailbox from the Search Results window and select the actions from the Select Actions drop-down list.

Step 8

Click Submit to release or delete the quarantined messages of the Shared Mailbox.